When will I get my order?
All PAID orders are processed within 3-5 business days. Please note that we are not bound by these terms should there be delays arising from the lack of/insufficient information provided when making payment through Paynow via UEN.
All local orders should take 5-7 business days after processing to reach you. Please do check the tracking number provided to you on the estimated time of arrival (ETA). Should you require further assistance on the ETA, you can reach us by emailing us at firstname.lastname@example.org
**Due to restricted border controls around the world resulting from the Covid-19 situation, there are delays in shipping for all international postage services. Please understand that these delays and the restrictions imposed in individual countries are beyond our control.
For Local Orders
- With effect from March 1, 2021, all orders below SGD80 will be shipped tracked, at a flat rate of SGD3.50.
- With effect from March 1, 2021, free shipping will apply only for all local orders above SGD80.
For International Orders
Shipping Charges will be calculated separately. Please contact us at email@example.com for a shipping quote before you check your cart out.
Do I need to pay taxes/custom fees?
Any custom duties or taxes for international orders are the sole responsibility of the customer's, which may be applied according to the laws of the corresponding countries. Please check with your relevant authorities prior to purchasing from us.
I am an international customer. Do you ship to my country?
If your country of residence is not found in the list of countries that we ship to, please contact us and we will do our best to find a solution for this.